Terms of ordering

These terms apply to order requests, catering and cake enquiries made with Golniva, Cork City, Ireland. Nothing in them affects your statutory rights as a consumer.

Requests and acceptance

Sending an order request through the website is a request, not a confirmed order. Our team checks the dishes, your address, the total and the time, then contacts you to confirm. Your order is accepted only when we confirm it to you. We may decline a request — for example if the address is outside our delivery area, the requested time isn't possible or a dish is unavailable — and we'll tell you if anything has to change before you accept.

Opening hours and delivery

We take requests every day from 15:00 to 02:00 (Irish time). We deliver across Cork City with our own drivers. Delivery is €4.50, the minimum food order is €20.00, and delivery is free when your food comes to €50.00 or more. Delivery times are estimates; we'll confirm the expected time with your order.

Prices and payment

Prices are in euro and include VAT where applicable. There are no service or card fees. Payment is cash on delivery — please have the confirmed total ready. If a price on the website changes, we'll tell you before confirming your order.

Allergens

Each dish lists the allergens it contains. Our kitchen handles several allergens, so we can't rule out traces. Tell us about any allergy before we confirm your order, and contact us directly if an allergy is severe.

Catering and celebration cakes

Catering and celebration cakes are arranged individually. An enquiry doesn't reserve a date. We'll agree the food, quantities, price, timing and delivery with you in writing; the arrangement is confirmed only when we both agree it. Celebration cakes need at least 48 hours' notice and start from €10 per person for a minimum of 10 people.

Cancellations and problems

Because food is perishable and made to order, the usual 14-day cancellation right doesn't apply once preparation has started. If something is wrong with your order — missing, incorrect, damaged or not as described — contact us as soon as possible and we'll put it right with a replacement, credit or refund as appropriate.